The rematch: returns and warranty

If a part does not fit or stops working, you get a rematch. Here is where each case goes.

It does not fit my device

Start a return on the order page of the store you bought from. Before you do, check the model list on our product page: many fit problems are a different generation of the same watch.

It stopped working

Wipe the contacts and try another USB port first. If it still fails, open a return or replacement request on the store's order page.

Lifetime or long warranty

Many of our cables carry a lifetime or 12 to 18 month replacement promise. Claim it through the store's order page with your order details.

Wrong item or damaged box

Report it on the store's order page as soon as it arrives, with a photo if they ask for one.

Refunds

Refunds go back to your original payment method on the store's timetable.

We cannot see or change orders, but we are glad to help you work out whether a part fits before you send it back.